e-Learning Refund and Cancellation Policy

Our e-learning Refund Policy defines our approach to refunds and cancellations in relation solely to how our e-learning courses are delivered. If you feel that our statement as set out below has not satisfied your query then please do not hesitate to contact us via our contact page: Contact Us

Boss Training Ltd are committed to ensuring adequate delivery of all our services including e-learning and will deal reasonably and appropriately with all queries relating to our e-learning courses.

Technical problems
If technical problems stop you from accessing the content you have purchased, our support team will try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view the course delivered over the internet. Providing you have the required connection and equipment, you will receive a full refund for all unused content purchased if we are unable to resolve the problem with you. Used content is that for which a course certificate has been issued.

Refund Policy
The Boss Training Limited refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) (as amended) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.

Refund Conditions
All access to the e-learning website is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables Boss Training Limited and our affiliates to monitor usage by any individual. When a refund request is received, Boss Training Limited reserve the right to track the usage by an individual (through his/her username and password) of the following:
Specific pages viewed
Frequency of use
Time period of use
Certificates issued

No refund will be granted if Boss Training Limited has reason to believe that an individual has viewed any of the information they have purchased.

Boss Training Limited reserves the right to charge a handling fee (15% of the original fee).

Any authorised refunds will be processed by Boss Training Limited within 30 days.

Other Refund / Cancellation Policies
Please note this policy relates solely to the delivery of e-learning course, for other aspects of refund and / or cancellation that relate to other services please refer to our standard terms and conditions of business which are available upon request.